15-day request window
You may request a return, refund or replacement within 15 days of delivery when a product is damaged, defective, materially different from its description, incorrectly supplied or missing essential components.
Return condition
- Return the device in its original packaging
- Include accessories, manuals and invoice
- Do not physically damage, open or tamper with the product
- Share clear photographs or video showing the reported issue
Replacement eligibility
Replacements are offered for confirmed hardware-related issues that were not caused by mishandling, incorrect voltage, physical damage or unauthorized repair.
A replacement is dispatched after the returned device is received, inspected and approved, subject to stock availability.
Refund method and timeline
Where a refund is chosen instead of a replacement, it is processed to the original payment method used at checkout — Hype GPS Tracker does not issue refunds to a different account or as cash.
Approved refunds are initiated after the returned device is received and inspected, normally within 15 business days. The amount may take a few additional days to reflect depending on your bank or payment provider.
Refunds are issued for the product amount paid; any one-way shipping charges disclosed at the time of order are non-refundable unless the return was caused by our error.
Items not eligible
- Physically damaged or tampered devices
- Products missing original components or packaging
- Requests made after the applicable return period
- Issues caused by incorrect installation, network coverage or an expired service plan
How to request help
Contact support@hypegpstracker.com or 9211608607 with your order information, issue details and supporting photos or video, or reach us through our Contact page. Our team will review the request and share the next steps.
Shipping costs
When the wrong or damaged item was supplied by us, eligible return shipping costs will be covered by Hype GPS Tracker. Other accepted returns may require the customer to pay return shipping.
This policy works alongside our Terms and Conditions and the warranty stated on the relevant product page.
